Frequently Asked Questions
Everything you need to know about your Seiko shopping experience.
What is the standard shipping time for international orders?
International orders typically arrive within 7 to 14 business days, depending on your location and local customs processing times.
How do I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all Seiko timepieces and accessories come with a limited manufacturer's warranty that covers defects in materials and workmanship.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make any changes.